QuestionsScore
1=unacceptable 4=good
2=needs improvement 5=excellent
3=average
7.
When our performance or project is not to satisfaction, has our solution or response been agreeable?
a. Yes
b. No
c. Never Happened
8.
If there is a big mistake, delayed delivery or unsatisfactory final result, what do you think is the reason? (can choose more than 1 option)
a. Unprofessional work attitude, repeated comment and wrong update
b. Tight schedule
c. Complicated design
d. Unfinished or unsure design
e. Bad communication and understanding of the design
9.
Is it likely that you will return to do business with us?
a. Yes
b. No
10.
Would you refer a friend to us?
a. Yes
b. No